Terms & Conditions

About Us

This web site is owned and operated by ACE Group (Engineering) Ltd who are dedicated to upholding the highest standards in air technology products and services. Please contact us for any enquiries or if you simply wish to discuss what we are able to offer our customers.

Contact details:

ACE Group (Engineering) Ltd

Unit 1 Bradley Junction Industrial Estate, Leeds Road, Huddersfield, HD2 1UR, United Kingdom

Phone: 01484 454661

Fax: 01484 454441

Email: info@acegroup.org.uk

VAT: 427850242

Making A Purchase

Purchasing one of our products is easy- just browse our online shop and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept card payments from the UK only.

We accept payment via Visa, MasterCard and PayPal. Please note we no longer accept Maestro or American Express.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

If any goods are priced in error, ACE Group (Engineering) Ltd will not be bound to honor incorrect prices.

Delivery Schedule

If items are in stock, they will be dispatched within 24 hours. None stock items will be dispatched within 14 days.

All items have a flat fee delivery rate of £50 + VAT. Customers must be able to unload the products at their premises themselves.

Some orders are delivered direct from the manufacturer. If the manufacturer delays processing the order, we will inform you of the delay. A contact phone number must be provided at checkout, without this logistics companies and couriers will not attempt delivery.

Delivery dates given are approximate and subject to alteration upon product availability. ACE Group (Engineering) Ltd cannot be held liable for any losses due to the unexpected late arrival of any goods ordered.

You must inform us within 7 working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and resolve the problem. Please quote your order number in all correspondence. Photographic evidence will be required within 7 working days before any damaged items are replaced. All goods should be checked prior to signing for delivery, damaged goods should be refused. ACE Group (Engineering) Ltd will not be liable for replacing goods where a customer has accepted damaged items, it isn’t acceptable under any circumstances to sign as unchecked.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received in good order.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait, a full refund will be issued.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security

When an order is placed on our website, credit card numbers are encrypted using 256 bit encryption. These are Secured by a Lets Encrypt security certificate and processed by PayPal. Your details are only decrypted after they reach our computer but are not held in clear text on any web site.

When you enter the checkout area look out for the Green/Black Padlock within your browser URL bar which is your guarantee of security.

PCI Compliance

Our website is fully PCI Compliant. Any data we collect from you either online or offline is protected.

Guarantee

The manufacturer offers a 12 month guarantee which is extendable up to 5 years subject to service contract.

Contact Us

If you wish to enquire about any of our products you can do so via the contact details above. We endeavor to respond to all enquiries within 1 working day or the next working day if contacting us over the weekend.

Privacy Policy

ACE Group (Engineering) Ltd does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. ACE Group (Engineering) Ltd does not disclose email addresses to third parties or send random marketing emails to personal email addresses.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders.

b. Administer and enhance the site and service.

c. Only disclose information to third-parties for goods delivery purposes.

ACE Group (Engineering) Ltd does not store customer financial details such as credit or debit card numbers and conform to the requirements of the Data Protection Act, 1998.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 days after your order has been delivered for a full refund. This excludes the cost of delivery and/or return unless goods are faulty. Do this by contacting us by email or telephone and quoting the order number supplied to you.

You have a duty of care, by law to ensure that the goods are received by us in a good condition and unused. We cannot accept returns where goods have been opened and/or fitting has been attempted under any circumstances.

Your refund will be paid within 14 days and usually before the end of the current month, whichever is sooner. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.