Another side to Ace.

The Ace Group are widely known for being leaders in air technology but perhaps less known is that this includes distribution and servicing of Air Conditioning and Refrigeration under our Cool & Heat brand. Cool & Heat supply air conditioning units and refrigeration nationwide as well as providing installation and maintenance via our skilled engineers.

The Service side of Cool & Heat is headed up by Service Manager, Tabitha Howells, who recurrently builds strong relationships with our clients due to the high standards of practice, thus ensuring repeat business.

One such relationship of late has been built with Yang Sing, an award winning Cantonese restaurant located on the bustling Princess Street in Manchester. After using several other contractors who failed to meet expectations, Cool & Heat were given the opportunity to maintain Yang Sing’s refrigeration assets. The restaurant quickly saw an immediate elevation in the standard of service.

“extremely knowledgeable, efficient and considerate”

We spoke to Yang Sing’s Commercial Manager, Jessica Spencer to find out how their experience has been since contracting Cool & Heat.

“Cool and Heat were a significant supplier appointment for us following a chain of poor contractors; we have over 50 refrigeration assets and we needed someone reliable, organised and knowledgeable to take on our account. Their engineers have been a breath of fresh air… extremely knowledgeable, efficient and considerate – especially during trading hours – and don’t ever seem fazed by the job at hand. They are a pleasure to have on site. The biggest improvement we have seen since the move to Cool and Heat is the professionalism and consistency on the administration side of things, I sing Tabitha’s praises for her diligence and care and know I can count on a clear and thorough report for any work done, costs involved and follow up required. I would recommend this team without hesitation.”-Jessica Spencer, Commercial Manager.

This is just one example of how Cool & Heat have benefitted a business and renewed their trust in Maintenance Contractors. There are many others who have experienced the same great service and who repeatedly instruct our business. Cool & Heat are an integral part of The Ace Group and perfectly represent the high standards we uphold and the client relationships we continue to nurture.